We are certified to provide residents who are assessed as needing this level of care level care. People who have been assessed by GP and NASC (Needs Assessment and Service Co-ordination Service) that it is not possible for them to be accommodated and look after by themselves anymore.
We cater for short term care and permanent care of privately paying, subsidized clients.
We also cater for subsidized client who are below 65 years old and boarding service for private paying resident.
Level of Care
We are certified and staffed appropriately as per legislation and good practice guidelines relevant to the level of care we are certified for.
In the case of illness while living here, we will seek assistance and advice from a doctor. If the illness is beyond our capabilities and facilities then we will discuss with the Resident’s representative about making alternative arrangements appropriate to the Resident’s needs.
Counselling for Carers
We also recognize that most people experience some very difficult emotions when they first place their loved one in a facility. Some feel guilty because they have had to give up the unequal struggle of continuing to manage at home. Others have a feeling of relief – but then feel guilty that they feel relieved. Others again feel a great sense of loss. All these feelings are quite normal, but sometimes it is helpful to talk about them. Please feel free to do so if you wish, and contact the Registered nurse or the manager.
A doctor attends regularly and the cost of the doctor’s visits is included in the fee for subsidized residents. Should, however, the Resident prefer his or her own doctor, then extra costs shall be met by the Resident directly. If the Resident retains his or her own doctor, then that doctor should be prepared to attend in the case of an emergency.
Our General practitioner visits regularly and, if the GP approves, you will be seen at least every three months but more often when required.
After hour’s emergency happens, the residents will be assessed by on call registered nurse, white cross or ambulance call will be made by house on call registered nurse decision. To join membership of St John is very highly recommended.
If relatives have something to discuss regarding the care of their family member please arrange an appointment through the registered nurse or manager, a family meeting will be arranged.
The nursing care is overseen by our Registered Nurse who is qualified and has extensive experience. She/he coordinates the holistic care of the resident between all parties. Registered nurse and clinical manager are sharing on call after hours all the time, come to the site as necessary during after-hours.
Resident’s medication is strictly monitored to ensure that medication is dispensed safely and correctly. Pharmacy packed to ensure safety as much as possible. A photo of the Resident (with permission) for easy identification is placed in the Medication file also to promote safety. Any Medication requirements can be discussed with nursing staff on admission. All Medications are controlled by well trained and experienced nursing staff and kept to a minimum through consultation with our doctors and pharmacist.
Medications dispense time:
Breakfast (between 8am - 9am)
Morning Tea (from 10am)
Lunch (from 12 noon)
Dinner (from 5pm - 6pm)
Supper (between 8 - 9pm)