Confidentiality & Privacy

Resident Information will only be discussed in order to provide care as per The Health Information Privacy Code. Additionally we have documented policies and procedures for meeting all of your privacy requirements, including clinical treatments and procedures, family discussions and any desire for intimacy.

Values & Beliefs

Every Resident is an individual with different needs in relation to ethnicity, spirituality, gender, sexual orientation, social status and age. Where possible Rose Garden Rest Home aims to meet these individual needs and incorporate them into daily routine without compromising the comfort and safety of other residents and staff.

Religious and value beliefs are identified and recorded in care-plans on admission.

Consumer Rights

Consumer Rights Law states that residents must receive safe and reasonable services in a manner that is respectful of their rights, minimises harm and acknowledges their cultural and individual values and beliefs, ensuring that consumers are aware of their rights, and if not  aware of these rights, that they are given the opportunity to discover them.

We have the Health & Disability Commissioners’ Code of Rights prominently displayed throughout this facility and on pages 5 & 6 in this information pack. Further information from the Health and Disability Service is available from the office.

  • Resident meeting: We encourage all residents to participate in these meetings monthly and have their say regarding facility matters. The meetings will be announced and minutes of these meetings displayed on the residents information board.

  • Staff meeting: we holed staff meeting and education every monthly to give most update care knowledge to our staff, also feedback the concerns from residents to our staff to improve our quality of care.


Quality Assurance

We have an on going Quality Assurance Programme to ensure we maintain the highest standard of care possible. If you have any suggestion or comments you wish to make about our service, please let us know.

Informed consent

We ensure all residents and their family and EPOA are aware of treatment and interventions planned for them, and the resident and /or significant others are included in the planning of care by:

  • Encouraging rational decision making and self determination

  • Ensuring the resident has the competence and capacity to understand

  • Disclosing risks involved to the resident

  • Ensuring the consent is obtained voluntarily, without coercion, inducement, force, or duress.

Informed Consent is referenced through The Code of Health and Disability Consumer Rights (prominently displayed throughout this facility and refer to pages 5 & 6 of this information pack).

Cultural support options where available

We are able to provide information about Cultural Support Groups and Referral Sources should you require or request it.

Please let our staff know if written or spoken English is difficult for you so we can accommodate this when we are providing you with information. We may be able to bring in an interpreter or translator if a family member or friend is unavailable. There is a section in our care-plans relating to this subject which is discussed on admission.

Meal times

Breakfast: up to 8 am
Morning Tea: 10 am
Lunch: 12 noon
Afternoon Tea: 3 pm
Dinner: 5 pm
Supper: 7- 8 pm

Allied professionals

Key health professionals that visit our facility regularly or as required are:

  • Resident Doctor: Dr Winton, Tui Medical Center

  • Physiotherapist: Brian De Vetter

  • Podiatrist: Carin Russek

  • Phlebotomist: Northland Pathology Laboratory

  • Pharmacist: Orrs Unichem Pharmacy

  • Resident’s GP and Community Health Nurses

  • POPS Team & Services for Older People from Northland District Health Board

  • Alzheimer association Whanagarei

Community Resources

The following community support groups are just an example of many that are available and may be of interest to you – either access privately or through the Office.

Health and Disability Services

  • Christine Finlay - 430 0166

  • Central Office - 0800 112 233

  • Age Concern - 438 8043

  • Senior Citizens - 438 4962

  • R SA - 438 3792

  • Alzheimer Association - 438 7771


We could like to inform you for any of our concerns of the residents, but Please feel free to ask manager or Alzheimer Association if has any questions.

See manager to contact any of the following Support/Interest Groups:

  • Salvation Army Companion Club

  • Stroke Club

  • Alzheimer’s Society

  • Happiness Club

  • Forget Me Not

  • Hospice

  • Asthma Society

  • Individual Church Groups

  • Blind Institute


Advocacy Services

We are able to refer you to an independent advocacy service at the earliest opportunity if you have any concerns over your care or your family’s involvement in your care and are not able to reach a solution.

We have a Complaints Process that is easy to follow (refer pages 14-16) and we guarantee that all concerns are followed up within 14 days.

Below we provide you with a list of people people/services in the community who will be able to advocate on your behalf and we are happy to discuss how the independent advocacy works and assist in its facilitation.

  • Health and Disability Services

    • Christine Finlay - 430 0166

    • Central Office - 0800 112233

  • Age Concern - 438 8043

  • Morningview Advocate (Ngaire Beehre) - 436 0301

  • Community Social Worker (Whangarei Hospital) - 430 4100

  • Church Visitors – Ngaire Beehre/Don Philpot

  • Ben Matthews (Maori Advocate) – ask for contact details at office.



Visitors are welcome at any time at Rose Garden Rest Home. Visitors must sign in with the date, time and, and when leaving must sign out.  We encourage visitors to take their resident on outings, when this happens, the staffs on duty is to be informed and sign out as you depart, with residents’ name, date and time and address of destination and sign in time of return. The Outing Book is kept by the Front door of each Lodge and the House.

For security reason
In lodges:

  • Summer time: door open at 7am, lock at 7pm, visitors need to ring the door bell after open hours.

  • Winter time: door open at 8am, lock at 6pm, visitors need to ring the door bell after open hours.


In “ Tui House”:

The door lock all the time, visitors need to ring the door bell. Also make sure the door is shut properly behind you at all the time.


All the rest home level care living area is freely access during day time by residents and their family. There is easy access from the inside to outside areas therefore the likelihood of falls and accidents are greatly reduced. Showers, toilets and bathrooms all have handrails to assist clients and to make them feel secure. It is impossible however to totally prevent falls or accidents and still live with our philosophy.

The dementia care living area is fully secured by fence, all the entrances are locked all the time. Staff has pin-number to open the door; call bell system is set up for visitors and family. The whole living area is flat with handle, easy for residents to walking around. The camera is installed in the secured garden to prevent any incident happen outside.

We comply with the Health and Safety Act and have identified hazards in and around the facility that could occur. (please ask copy if you like to know which hazards we have identified) We have procedures in place to minimize any risks.

Our staff is well trained in the use of all equipment in relationship to persons with disabilities. Staff are given on going training in all aspects of dealing with the elderly client to provide a safe and secure environment,

All electric equipment MUST be tested prior to being used in the facility.

At night all external doors are locked as required for staff and residents safety.

Fire Safety

We are connected to the Fire Service. We have an evacuation plan, which has been approved by the Fire Service. Fire drills are organized at least every 6 months. We have sprinklers and smoke alarms installed.

We have a current building Warrant of Fitness as required by the Building Act 1991. This indicates that all fire safety and monitoring systems, fighting equipment and all facilities with disabilities met the requirements of the 1991 Act.

Lift Free Programme

We are dedicated to providing quality care to the residents who have entrusted their lives to us, and to provide a work environment that is safe and enjoyable to our staff.

Our Lift Free Program is aimed to:

  • Maintain a high level of resident dignity and quality care.

  • Standardise all lifting procedures and provide tools to lift safely.

  • Protect staff and residents from injury.

This program is designed to limit and remove as much lifting as possible. We have made a significant investment in modern, safe and easy to use equipment for staff use.

This plan considers:

  • The resident’s needs/rights and ability to participate with the lifts

  • The variability in resident behaviours and condition

  • Staff and resident safety

Lifts without using a mechanical lifting device are limited to:

  • Assisting residents who are ambulatory and stable into and out of bed, chairs and commodes

  • Assisting with resident’s needs in bed where the resident is able to assist or re-positioning a resident by sliding the bed/sheet bed pad

  • Other lifts and transfers where the back and knees remain vertical and the lift does not exceed 16 kilograms


All other situations required the use of a mechanical lifting device.


Lift assignment and strategy:

Residents are evaluated for the type of lift necessary for their needs and this evaluation is incorporated into the care plan. The lifting strategy may change during the day or shift according to the resident’s condition. These instructions are then communicated to staff.

A standing lift may be used instead of a caregiver physically lifting a resident and/or a full lift may be used instead of the standing lift at any time at the discretion of the staff.

The RN may deviate from this policy if it is in the best interest of the resident and the staff. Exceptions will be documented on the care plan, indicating that it has been reviewed.

All staff required to use the lifting devices would be oriented and trained on the proper use. Each staff member will have first experience on what the lift feels like from a resident perspective.

There are regular checks of the equipment to ensure equipment is in proper operating condition.

When physically assisting in lifting or transferring of residents, gait belts or transfer belts will be used to maintain safe lifting posture.

In an emergency, good judgment should be used in determining a proper lifting strategy.

Eg: When only one staff came cross an resident  is falling staff need to put resient gently on the floor, do not try to hold  heavy resident by yourself. Then use internal phone to seek help, rather holding residents and calling help.


We ask our residents who smoke to kindly smoke in the designated smoking area ONLY.

Smoking inside the facility may cause the emergency alarms to activate, and should this happen the person(s) responsible for causing the alarm will be charged for a false call out by the NZ Fire Service (current rate $1000 + GST).

There is a “No Smoking’ policy within this facility. Personnel may smoke in the identified designated area which is in the sheltered main entrance to Lodge 1.  This is the only area on site where smoking is permitted and is for the use of residents, families and staff. There is no designated area for smoking in Tui House.

Residents Choices

It is the Policy of Rose Garden Rest Home that all Residents, without prejudice, will be afforded the privilege of individual choice where practicable and not infringing on the rights of other Residents or Staff.

Choices include (but are not limited to):

  • Information for and participation in decision making regarding their care and environments will be afforded each Resident.

  • Access to a second opinion will be given on request.

  • Consent shall be obtained for any procedure or research.

  • Advocacy shall be provided on request.

  • Social Workers: Should any resident require the services of a social worker, this can be arranged.

  • All Residents have the right to refuse any treatment or procedure unless deemed mentally incompetent by their GP to make an informed decision.

  • All Residents have the right to choose to observe religions, cultural and ethnic practices so long as they do not infringe on the rights of others.

  • Regular opportunities will be available for Residents to voice their views and have regular input into their care, outings, meals, routines, etc.

  • All Residents have the right to choose:

    • Variety of facility for rest / recreation

    • Furniture for their own room

    • Type of aids and appliances for physical disability

    • Activities available

    • What to do and when to do it as long as it does not infringe on the rights of others.

    • Daily routines

    • GP